Information for retail traders

Openmarkets is a B2B provider; retail investors are not supported directly. Retailer trader should contact Openmarkets' partner, Marketech, to enquire about transferring NSX-listed shares in order to be able to sell them: https://marketech.com.au/focus

Marketech uses Openmarkets to execute, clear and settle your trades.

Note: you need to have at least a "Minimum Marketable Parcel" of shares (value of at least $500) to be able to transfer your holdings: any lot of NSX stock you wish to transfer to a Marketech account from another broker must be worth $500 or more to meet the MMP rule.

If you need more information about what to do with a holding less than $500 in value, you may need to contact the registry.

If you need to transfer your shares across to Marketech from another broker or if they are Issuer Sponsored (SRN), please check:

SRN to HIN - https://marketech.zohodesk.com.au/portal/en-gb/kb/articles/how-do-i-transfer-my-issuer-sponsored-holdings-to-my-marketech-account-hin

HIN to HIN - https://marketech.zohodesk.com.au/portal/en-gb/kb/articles/how-do-i-transfer-my-hin-from-another-broker

If you hold an account directly with Openmarkets and need to make any changes, please contact support@openmarkets.com.au

Note we do not open accounts for retail traders, only for our professional clients.

If you hold an account with one of our AFSL clients, they will need to change your details directly.

Openmarkets does not offer trading services to retail traders. We however offer a Platinum service for High Volume customers, typically wholesale investors, that we can support via IRESS.

If you are a Platinum customer in need of support, please call 1300 769 433

If you would like to enquire about becoming a Platinum customer, please contact our sales team: sales@openmarkets.com.au

To qualify, you would need to be doing at least 50 trades per month with an average trade value of $60,000.

If you are a casual trader, please contact one of our partners: Marketech, Pearler, Tiger Brokers amongst others.

Your CHESS account statements will be sent directly by CHESS once a quarter, but only if there has been any activity on your holdings. Please check you have registered on the CHESS Statements portal (eCHESS) to receive your statements by email.

https://pearler.com/help/5900116-how-can-i-get-my-chess-statements-via-email-instead-of-physical-mail

If you need a new CHESS statement now, please get a holding statement from your broker.

If you would like to transfer CHESS shares from Openmarkets to another market participant, please direct your query to the relevant market participant, who will in turn contact us.

Your HIN will be available on your CHESS statement and your broker account; if you need to make any updates, please contact your sponsoring broker.

If you hold shares in unlisted companies, you will need to contact your registry for any details on your holdings or updates to your account details.

The main registries for Australian shares are ComputerShare, Automic, Boardroom and RegistryDirect

If you have received correspondence from the ASX advising Openmarkets as CHESS sponsor and your holding under a HIN, please note that Openmarkets is a Business-to-Business (B2B) Market Participant supporting only Australian Financial Services Licensees (AFSL) and we do not engage retail investors directly - this is done typically via a platform or an adviser.

While Openmarkets did support SelfWealth, acting as their market participant, we no longer do and unfortunately cannot assist in this matter.
Please contact SelfWealth directly at https://www.selfwealth.com.au/

If you are expecting dividends or other corporate action, please log in your broker account to get the relevant information and approve any action.

Openmarkets is a B2B provider of trading infrastructure to brokers; please contact the registry (for unlisted holdings) or broker (for listed holdings) to process your requests.

- Share transfer requests usually take up to two business days to process.
- Openmarkets will verify your details, such as your account and stock details, with your current AFSL.
- You can check on the status of your request with the Market Participant requesting the stock/HIN to be transferred.

If you are experiencing delays in a transfer, this could be because:
•The Account details at Openmarkets do not match the account details at the new broker;
•The signatories on the HIN transfer request do not match the signatories on the Account details.
You need to liaise with the new broker to establish exactly what the reason is that is preventing the transfer. They will advise what course of action you need to undertake.
Please be aware that the ASX CHESS system is unforgiving if details do not match regarding the Account Name/Applicants. In the case of signatures, this is an important process, so we ensure we avoid fraud.