Let us know how we’re doing

At OpenMarkets, our clients are always driving our innovation and are at the forefront of everything we do.

Whether you are providing general feedback, offering a recommendation or suggesting ways where we can improve, we value your input and consider it extremely important to help show us where we can make improvements.

Please provide your comments directly to us by completing the form opposite.

Making a suggestion

We accept that sometimes we don’t always get things right. So, if we haven’t met your expectations we definitely want to know why so we can get things right next time.

The OpenMarkets team are committed to resolving any problems as quickly as possible.

To lodge a complaint, you can complete the form on this page or alternatively you may contact the OpenMarkets Complaints Officer in writing at:

Level 5, Suite 3, 500 Collins Street Melbourne VIC 3000  (postal address)
Phone: 1300 769 433 / +61 3 8199 7700
Email: complaintsofficer@openmarkets.com.au

Get a solution

If you are not satisfied with our response to your complaint, you may lodge a complaint with AFCA for an independent review of your matter:

Australian Financial Complaints Authority
Telephone: 1800 931 678
Web: www.afca.org.au

AFCA can assist you as a client in resolving your complaint where you have been unable to do so with us. However, it is important that you contact us in the first instance so we can address your concerns as best we can. Please refer to www.afca.org.au for more information.

1300 769 433 / +61 3 8199 7700

OpenMarkets Suite 300, 189 Queen Street Melbourne VIC 3000 (postal address)

Your insights are important, and we want to make sure we’re continually raising the bar on your experience with OpenMarkets